Reservations & Sales Agent
Schedule: Full Time
Position: Reservations & Sales Agent Russia CIS
Worksite: Splendid Asia Pvt Ltd, Male’, Maldives
Languages: Must speak fluent in English & Russian, reading & writing
Attend and process all reservation requests, changes, and cancellations received by email, phone, or fax, including Skype, Teams, WhatsApp, Viber, Social Media, etc..
Enter and update all the reservations, amendments to the booking system, update the confirmation numbers from hotels after verifying the hotel confirmation document.
Ensure the invoice generated by the system is correct, verify the booking information is correct.
Verify availability of room type and rates before confirming any booking.
Familiarize with cancellation policies of each hotel with Special offers and verify the correct offers are applied.
Accommodate and update system documentation with special requests and verify the delivery to recipient and get the acknowledgement.
Answer questions about properties, services, facilities and room accommodations.
Follow sales techniques to maximize revenue.
Input and access data in reservation system.
Indicate special room reservation types (e.g., FAM Trips) by inputting the remarks into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.
Email your CV with related certificates, references to [email protected]
Note: Only shortlisted candidates will be contacted.